Industry
Training for food and beverage in multi-site operations.
Immersive training in food and beverage standardizes onboarding, service and food safety across multi-site, high-turnover operations. WASD Studio builds it at scale: with Alsea we recreated 9 of the group's brands in VR, in a program with 6 years of continuous operation.
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Industry challenges
In food and beverage, turnover is extremely high and operations are multi-site and multi-brand. Every location must deliver the same service standard, food safety and brand experience —but in-person training is inconsistent, costly to coordinate and hard to update. The challenge is to get the new hire operating well from day one, at any location.
- High turnover demanding constant onboarding.
- Same service and brand standard across all locations.
- Food safety and processes that allow no variation.
Consistent onboarding for high-turnover teams.
Multi-brand training in one unified experience.
Service and operations practice before customer contact.
Use cases
Corporate onboarding, brand training, product preparation, customer service, food safety and internal certification —with a unified experience across brands and no dependence on external facilitators or physical materials that are hard to update.
- 01
Standard capture
We recreate your processes and brands with real capture —even on site with your chefs and operators.
- 02
Practice experience
We build the service and operations simulation to practice before customer contact.
- 03
Multi-site rollout
We launch with the same standard across all locations and measure progress.
Alsea
Six years training Alsea's brands.
- 9 group brands recreated as simulators, capturing their real processes.
- ~11 employees per week, continuously.
- +3,000 people trained over the program.
The quality of the service and the experience we built together were excellent; they made a great impact on our people.
What we value most about WASD Studio is their capacity for technological innovation. They've made training management with our internal teams enormously easier — something that used to be quite complex to coordinate.
Applicable services
Does it work for high turnover?
That's exactly where it pays off most: consistent onboarding accessible from any device, ready for the next hire with no instructor coordination.
Can you recreate several brands?
Yes. With Alsea we recreated 9 group brands, capturing each one's real processes —even on site with their people.
How do we keep one standard across locations?
Digital content deploys the same to every location and updates in one place, with comparable metrics by site.
Let's discuss your food and beverage training challenge.
Tell us your training challenge and we’ll get back to you within one business day.
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